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"Maxim has been an essential part of our communications response to the Covid-19 pandemic."

Tom Stevenson, NHS Kent and Medway Clinical Commissioning Group and Integrated Care System

I can’t recommend them highly enough

Jane Kennedy, Discovery Park

"We know we can trust them to protect our interests at all times."

Caroline Binns, Liberty Property Trust UK Ltd, developers of Kings Hill

"We were very happy with their approach, experience and knowledge."

Yaw Ofori, Greentech

"It became very obvious when we first met with Maxim that they’re the people to talk to."

Matthew Arnold, Stagecoach South East

"Thank you for providing us with expert industry knowledge."

Lisa Carlson, Canterbury Business Improvement District

"We have a close relationship with Maxim. In fact, we refer work to each other."

Alex Hicken, DHA Planning

crisis communications
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crisis communications

Businesses can’t get it right all the time – things can go wrong – sometimes with the potential to be extremely damaging to a company’s reputation.

But being forewarned is being forearmed; the more you are prepared to face a challenging event or situation before it arises, the better.

What do we mean by a crisis? It could be an unexpected senior management change, a major company restructuring involving job losses, strike action or, at the other end of the scale, an accident in the workplace resulting in staff fatalities.

At Maxim, we have worked with a wide range of businesses and organisations across Kent and the South East on the preparation and implementation of effective crisis communications strategies. 

Our expertise helps companies prepare for and manage negative events and bad news, which might otherwise damage their standing in the marketplace.

We will help you put a plan into place so that, should the need ever arise, you are ready to provide a measured response to all internal and external messages – stakeholders, staff, customers, suppliers, the wider public and the media.

Our key services include:

  • Preparing the plan
  • Practice and preparation
  • Media training
  • Implementation and crisis management
  • Reviewing and revising the plan

Having people in place with the confidence and ability to handle media interviews is essential in protecting a firm’s reputation. Maxim can help with media training and preparing spokespeople for broadcast and print interviews.
If needed, we can also provide out of hours media relations cover, acting as your press office.

Everybody makes mistakes and sometimes events are simply beyond your control – like the weather. We’ll help you be crisis-ready for whatever awaits. 
 

social media

Your online reputation is paramount

Bad news travels quickly, especially via social media. In times of trouble, people are drawn to the likes of Facebook and Twitter – whether you like it or not.

If a crisis does strike and it reaches the public domain, it is important to react quickly and appropriately – doing nothing is rarely advisable. If you continually ignore online complaints, the crisis could escalate unnecessarily and reputations could be ruined. So having your finger on the social media pulse is essential.

Your crisis communications strategy will almost certainly need to involve social media. Maxim can steer you in the right direction.   

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We’re getting closer by the day to the biggest shake-up in local government since the 1972 Local Government Act. Yet, despite the scale of the change, the English Devolution and Community Empowerment Bill has largely flown under the radar in many business and real estate circles. Andrew Metcalf looks at how the reforms will affect businesses in Kent. 

July, 2025 more

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