November, 2020
As we transition out of the European Union – which funded the project through the Interreg Fund – it seems timely to reflect on the event and consider what our new relationship with our near European neighbours may deliver.
Acting on behalf of our client, Kent County Council’s Economic Development Department, the project epitomised the opportunities presented by Interreg, itself made possible thanks to Eurotunnel – the first fixed-link between Kent and mainland Europe since the ice age.
During the 90s and beyond, no Interreg funding opportunity stone was left unturned thanks to the collective efforts of Cllr Alex King, and later Cllr Paul Carter, and Kent County Council’s Brussels office, to build trade and economic relations.
The Transchannel event, held at Brand Hatch, generated trade connections at regional and individual business level. After many sleepless nights, Maxim successfully welcomed thousands of visitors to the trade exhibition and conference programme over several days.
Opened by Ian Lang, the then Secretary of State for Trade and Industry, and visited by VIPs from all regions, Transchannel ’95 remains the largest dedicated cross-Channel event ever delivered in Kent.
The timely question has to be: could Kent forge its own links with our European near neighbours in an attempt to strengthen trade connections and supply chains? Or should it look further afield?
Ironically, Kent companies have always underperformed in the international trade league table, despite the county being the closest part of the UK to mainland Europe.
It’s unlikely that Kent could be part of any Interreg 2.0 after 1 January unless the Government decided to fund it, and that’s politically very unlikely to happen. As a result, the money would have to be found from elsewhere, and it certainly won’t be found under a sofa at County Hall.
Another blast from Maxim and Kent’s past – and a possible option going forward is – the Global Partnership, led by the Learning & Business Link Company (successor to Kent TEC) back in 1999.
The project connected Kent’s business community with its opposite numbers in Australia, California and South Korea, and Maxim delivered the PR support, securing coverage in the FT and overseas.
The Global Partnership was ahead of its time thanks to LBL Chief Executive Malcolm Allan, and digitally connected the business communities around the world.
Could the philosophy of the Global Partnership be revisited for the benefit Kent’s economy? And did you know there are 41 Dovers, 24 Rochesters, 18 Ashfords and 12 Canterburys around the world?
Food for thought.
Andrew Metcalf
Maxim / Managing Director
posted in: marketing, public relations,
Maxim helps nail support for Ironmonger Yard
Securing planning permission for a prominent derelict site at the end of an historic high street is always going to be a challenge. Maxim was part of the team that recently saw a major residential scheme in Rochester gain approval from Medway Council’s Planning Committee.
November, 2024 more
Networking is a word that can make people shudder in horror. Either in fear at confronting a room of strangers who aren’t potential customers, or in dismay at time wasted away from potential customers.
July, 2024 more
Minimal marketing is better than nothing
When it comes to saving money, marketing can often be top of the list for things to do without. But if you don’t tell people you exist, how can you generate new customers?
May, 2024 more
The plain and simple answer to good communication
Choose your language to suit your audience and don't over-complicate.
April, 2024 more
Understanding the generations drives marketing
Much is made about Generation Z – but are they really any different from those generations they’ve followed? We’ve all experienced change, may be the pace of it has been different, but understanding each generation, what motivates them and their lived experience makes for better marketing.
April, 2024 more
How good is your attention to detail?
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, is here to tell you about the importance of attention to detail.
March, 2024 more
There’s no such thing as a free lunch, or is there?
In which we consider why it can be a good thing to host a networking event.
February, 2024 more
Awards shortlistings can do wonders for your brand
All awards involvement is good, so make sure you celebrate taking part.
September, 2023 more
Effective public relations is much more than simply media relations – the value of a press release goes beyond just sending it to the media. It’s about utilising the reach of all available channels to communicate with your target audience(s) and key stakeholders.
August, 2023 more
Understanding the political landscape
A key part of our work involves advising clients on the political landscape, and how best to engage with local stakeholders. MD Andrew Metcalf gives an insight into what recent political changes might mean for local businesses as we edge closer to the General Election.
August, 2023 more
Andrew Metcalf, Managing Director of Kent PR, marketing and public affairs agency Maxim, considers what it takes to demonstrate you’re a good company.
August, 2023 more
When is it okay to let others use your brand?
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, explains why it can be good to let your brand out into the wild.
July, 2023 more
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, considers when something is – and isn't – news.
June, 2023 more
Repeat after me: repetition is a good thing
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim explains why it's important to repeat yourself.
June, 2023 more
Sponsorship as a way to market your brand
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim looks at an alternative way of promoting your business.
June, 2023 more
Boost your marketing with some alternative advertising
When it comes to getting your name out there, the obvious thing to do is advertise but sometimes you need to complement the magazine, TV or billboard. Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, suggests a different approach.
February, 2023 more
Take some positive action for your publicity
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, offers some advice for raising your profile on a budget.
January, 2023 more
Cost of living crisis sees scaled-back Christmas ads
As Christmas fast approaches, brands are vying for our attention more than ever but with the cost of living crisis a real concern, this year seems a little different.
December, 2022 more
What are FAQs and why do I need them?
Frequently asked questions can be a valuable business tool, writes Maxim Account Director Erica Jones, if you take the time to prepare and share them.
November, 2022 more
Professional photography is a cost-effective investment
We all know a picture speaks a thousand words. Erica Jones, Account Director at Kent PR, marketing and public affairs agency Maxim, wants to know how many of you acknowledge this fact when marketing your business?
August, 2022 more
Don’t over-complicate your message
Erica Jones, Account Director at Kent-based PR, marketing and public affairs agency Maxim, explains the importance of press releases and how to use them.
July, 2022 more
How do I hold my event during Covid?
Erica Jones, Account Director at Kent PR and marketing agency Maxim, considers the options for planning awards, conferences, dinners, exhibitions, and more in the face of Covid-19 uncertainty.
January, 2022 more
Do you remember where you were on the evening of Monday, 4 October? Rachel Knight, director at Kent PR, marketing and public affairs agency Maxim recalls the night social media was a little quieter than usual and explains why it's important not to rely on one form of marketing.
November, 2021 more
Own goal scored by shambolic European Super League announcement
The recent announcement of the proposed European Super League (ESL) has been an unmitigated PR disaster for the clubs involved and their billionaire owners. While Maxim can’t lay claim to having ever made such a large announcement, Director Andrew Metcalf considers what tactics could help prevent companies snatching PR defeat from the jaws of victory when making their own announcements.
April, 2021 more
Entering – and preferably winning – awards can be a great promotional tool for yourself and/or your organisation, but what is the secret to success? How do you get yourself on the shortlist? And what can you do to ensure victory is yours? Erica Jones of Kent PR and marketing agency Maxim offers some advice.
April, 2021 more
Maxim ensures story is on the right track for publicity
A fundamental basic of public relations is getting the story to the media in the most efficient and effective manner. Andrew Metcalf, Director of Kent PR and marketing agency Maxim, explains more and shares a recent success story, which demonstrates why PR is more than “just” a press release.
April, 2021 more
Maxim helps secure major Kent planning permission
The world’s largest privately owned industrial developer recently secured a major planning success, with a little help from Kent PR and marketing agency Maxim.
March, 2021 more
How do you secure positive press coverage during a pandemic?
Having a sense for what makes news is fundamental to achieving positive press coverage. Combined with longstanding media contacts and an ability to write a press release, great PR – like great comedy – is also about the timing, says Andrew Metcalf, Director of Kent PR and marketing agency Maxim.
March, 2021 more
Trust – the bedrock for business
Trust is at the heart of every decision we take, whether it’s the technology we buy, the car we drive, the business we buy from or recommendations to others – or the politicians we vote for. Andrew Metcalf, Director of Kent PR and marketing agency Maxim, considers what it means for business.
February, 2021 more
Can bricks ever again compete with clicks after Covid?
With online sales rocketing and footfall in physical shops significantly down, Andrew Metcalf, Director of PR and marketing agency Maxim, considers the options for our communities and struggling high streets.
February, 2021 more
Maxim shortlisted for national communications award
A major community engagement campaign sees Maxim on the shortlist for a national award, alongside client the Rochester Bridge Trust.
November, 2020 more
Tunbridge Wells public relations and marketing agency Maxim is celebrating a landmark 25 years in business.
November, 2020 more
Protecting the integrity of your brand in times of crisis
Maintaining the integrity of your brand should be a key consideration for any organisation and it is often during a crisis that the matter requires the greatest attention, writes Philip Jones, Director at Kent PR and marketing agency Maxim.
October, 2020 more
Businesses urged to keep the marketing tap running
Maxim’s Andrew Metcalf takes us into his bathroom to explain how businesses can get their marketing activity right.
September, 2020 more
Things to consider before signing up to influencer marketing
If you’re considering recruiting social media influencers to help promote your products or add their name to your cause, it is not without risk and, argues Maxim’s Andrew Metcalf, it’s a case of caveat emptor – buyer beware.
September, 2020 more
A UK first, a sex trap and big stink – a recipe for strong editorial coverage
Having a ‘UK first’ is often an advantage when trying to secure media interest, add in a sex angle and a possible dystopian future, and you have the basis for a strong news piece. Maxim director Andrew Metcalf recently had the pleasure of helping to tell one such story for our client NIAB EMR.
August, 2020 more
Difficult times for business publications
The demise of a publication that for many years was an integral part of the regional business community gives Andrew Metcalf, a Director at Kent PR and marketing agency Maxim, cause to reflect.
August, 2020 more
Big public backing for Biggleston Yard, Canterbury
Securing public support for a £30m Kent city centre investment to support the project team’s path through the planning process is one of Kent PR and marketing agency Maxim’s latest success stories, writes Andrew Metcalf, the Director who led the community and stakeholder engagement activity.
August, 2020 more
Successful bid strengthens Maxim client
Raising awareness of what an organisation does, and how it makes a difference, can help secure influential advocates and have a major impact on the success of a business. Maxim director Andrew Metcalf considers a case in point, client NIAB EMR
July, 2020 more
Preparing for business re-opening and the post-covid world
While some of us will still be in shock over the impact of covid-19 on our businesses, many will have moved on to anger, and others might have accepted it. Andrew Metcalf, director of Maxim advises people to consider what they might do next.
April, 2020 more
Top tips for becoming a valued media spokesperson
The media is constantly on the lookout for credible spokespeople to respond to enquiries, often resulting in interviews in print, on radio, and on television. Andrew Metcalf, Director at PR and marketing agency Maxim, offers some advice on becoming – and proving yourself – a valued spokesperson for the media.
March, 2020 more
Protecting your reputation during the Covid-19 outbreak
Every business should be considering the possible impact of Coronavirus on how they operate during the ongoing uncertainty.
March, 2020 more
Sometimes words need to be serious, other times they need to be friendly and relaxed. Erica Jones, account manager at Kent PR and marketing agency Maxim, considers the importance of language when sharing your story.
February, 2020 more
What is a video press release?
A video press release, or a video news release, is filmed as a news report to then be issued to the media. Much like the written version, a video press release should be produced in a style that will make it easy for the media to use.
August, 2019 more
Adventure golf putts media management to the test
An ambitious client project saw Account Manager Erica Jones of PR and marketing agency Maxim juggling TV stations and interviews in an intense day of filming. Here she explains why even when the story is effortlessly spread, there’s still a lot of work to be done.
August, 2019 more
Learning about life in Public Relations
University of York student Lydia Thurlow, 21, joined the team at Maxim during a week-long experience learning what PR is all about.
June, 2019 more
Personal achievement is a (half) marathon effort
From walking to running, Erica Jones, Account Manager at Kent PR and marketing agency Maxim, explains how a lesson learned at work has led to a very personal success.
February, 2019 more
With a little help from our friends
As a leading Kent PR, marketing and public affairs agency, Maxim’s role often involves working in partnership with our clients’ stakeholders.
October, 2018 more
Is the pun soon to be a thing of the past in the world of PR, its demise hastened by the onward march of search engine driven content?
August, 2018 more
University of Exeter graduate Mary Dewar explains her week’s introduction into public relations at Kent-based PR and marketing agency Maxim.
July, 2018 more
Celebrating high quality design and development in Kent
Nominations are now open for entries into the Kent Design & Development Awards 2018, and PR and marketing agency Maxim is proud to be a headline sponsor.
June, 2018 more
Are you looking after your brand?
It’s a small thing, but your company logo plays a massive part in identifying your business. Erica Jones reminds us why it’s important to look after your logo.
May, 2018 more
Using public relations to make sure succession planning is a success
Succession planning is a challenge often overlooked until it's too late. Andrew Metcalf believes that public relations has an important role to play in helping the transition to go as smoothly as possible.
May, 2018 more
When it comes to building a brand, there can't be many people better at it than Elon Musk. While he may be a billionaire and therefore not be short of a bob or two, there's little doubt that he's a modern day P.T Barnum.
February, 2018 more
Three tips to get the most out of your PR agency
There’s no point employing a PR agency if you’re not going to make the most of them. Erica Jones highlights three things to help you on your way to premium publicity.
September, 2017 more
Timing is (almost) everything in media relations
In PR – as in life – timing is not quite everything but it can play an important role in how much coverage a story receives.
May, 2017 more
Ad blocking puts content in the spotlight
With nearly one in seven British adults using ad blocking software, marketers are turning back to content to help them connect their brands with consumers, writes Andrew Metcalf, director of Kent PR and marketing agency Maxim.
April, 2017 more
President Trump’s PR spokesperson - the toughest PR job just got tougher
Press secretary to President Trump, Sean Spicer has just made his life so much harder by not following the fundamental rules of PR. Andrew Metcalf, director of Kent PR and marketing agency Maxim, examines what’s behind the epic media fail and how things might be turned around.
January, 2017 more
Ten questions to drive your marketing
Before diving headlong into marketing your company, and blowing your budget by adopting a bull in a china shop approach, step back and ask yourself some fundamental questions about your business.
January, 2017 more
Freebies: Good marketing tool or a waste of money?
There’s something about the word free that draws people in, but do we actually need, want or use those items we’ve hastily grabbed? Erica Jones from Kent PR and marketing agency Maxim looks at the benefits or otherwise of the free gift.
November, 2016 more
Public relations and positivity
Public relations focusses on the positive side of your work, explains Erica Jones of Kent PR and marketing agency Maxim.
November, 2016 more
Charlie 'leafs' Maxim with a sweet tooth for PR
University of Nottingham Student Charlie Crossley, 20, spent a week at Maxim learning about PR and not making very much tea for Andrew.
September, 2016 more
Protecting your reputation in a crisis
Any organisation, no matter how well run, can face a potential public relations crisis. How the situation is handled can make a significant difference to its impact.
September, 2016 more
‘We’re the Superhumans’ sees Channel 4 take Olympic gold
It seems Team GB’s performance in the media league table helped deliver for the BBC during the Olympics. However, with the nation’s broadcaster having the rights and being ad free, what impact has that had on the success of advertisers?
August, 2016 more
It’s great to win awards and be told you’re the best of the best, but – when it comes to profile-building – awards really can be about taking part. Erica Jones of PR and marketing agency Maxim explains.
August, 2016 more
Politician defends a journalist – shock horror
Does it matter if someone is offended by a reporter’s line of questioning? Andy Rayfield, account director at Kent PR and public affairs agency Maxim, says he believes journalists have every right to ask probing questions
June, 2016 more
Massive response to public consultation
The public consultation into the proposed new Lower Thames Crossing could have a big impact on the future of infrastructure in the South East. Kent PR and public affairs agency Maxim was involved in the campaign to encourage the business to community to have their say.
June, 2016 more
How to prepare to face the television cameras
Being interviewed by the media can be a daunting experience, being interviewed on film can make it even more nerve-racking. Erica Jones of PR and marketing agency Maxim offers some advice to help you get it right.
May, 2016 more
Public relations versus marketing
What is the difference between public relations and marketing? Erica Jones of PR and marketing agency Maxim explains
April, 2016 more
The secret to organising a group photograph
Erica Jones of PR and marketing agency Maxim offers some advice on gathering up important people for that must-have group photograph.
March, 2016 more
University graduate is given an insight into public relations
Psychology graduate Kathleen Santer, 21, explains her week with Kent PR and marketing agency Maxim.
February, 2016 more
Creating an image, article or even a concept that is shared across the internet is every marketeers’ dream but it is virtually impossible to come up with an idea that is guaranteed to go viral. Often it will happen purely by accident.
January, 2016 more
Parties, long lunches and the work of entertaining
PR isn’t all late nights and parties, and when it is they’re not quite as glamorous as you’d expect. Maxim PR senior account executive Erica Jones dispels the myths.
January, 2016 more
Volkswagen in reputational car crash
A good reputation is vital when it comes to business. Andrew Metcalf, director of Kent PR and marketing agency Maxim, considers the challenges now faced by Volkswagen’s PR team.
September, 2015 more
Preparing for public exhibitions
Public exhibitions are relatively easy events to organise: you book a hall, print out an information board or two and wait for visitors. However getting them right involves a little more work. Erica Jones of Kent PR and Marketing agency Maxim offers four tips to help make your event run more smoothly.
September, 2015 more
FIFA scandal undermines brand of beautiful game
News of arrests at FIFA’s headquarters in Geneva by FBI agents sent the media into a frenzy of activity, calling into question the reputation of the beautiful game. Football fan Andy Rayfield considers some interesting questions.
May, 2015 more
Early engagement improves planning prospects
Getting embroiled in a battle with local residents is both costly and can significantly delay development on site. Developers need to get their community engagement right first time if they are to avoid a lengthy and expensive appeal.
September, 2014 more
Maxim produces tourism newspaper – read all about it
After more than a decade in newspapers Erica Jones thought she’d miss the excitement of a print deadline whooshing by. Then she was given the task of helping to produce The Summer Times – the perfect opportunity to utilise the skills of her previous career for the benefit of a client.
August, 2014 more
My name is Miles Atkinson, I’m 16 years old currently studying at The Skinners’ School and about to go into sixth form, having just finished my GCSEs.
July, 2014 more
What PR lessons can we draw from the World Cup?
Billions of people around the world switched on and saw Germany win the final of the World Cup. When selecting your PR agency there are a few football analogies that you can think about. Andy Rayfield, PR Manager at Maxim and Arsenal season ticket holder, considers the issue.
July, 2014 more
Gaining excellent PR experience for the future
Another summer of providing work experience to students kicks off with Chloe Choudray. Here she shares her thoughts on her week at Kent PR agency Maxim.
July, 2014 more
PR has to be earned - it’s not free
There is no such thing as free PR. Businesses who think that PR is free rarely, if ever, get the full benefit of it as a way of building trust and engaging with their customers.
June, 2014 more
How does PR link with digital?
Andrew Metcalf has recently spoken about the relationship between PR and digital at Digital in Kent and West Kent B2B. Here he outlines the lifecycle of a news story, from first tweeted rumour to full press coverage.
June, 2014 more
At the recent Digital in Kent conference Andrew Metcalf hosted a workshop about writing great content. Here, he sums up the main points from his speech.
March, 2014 more
Maxim launches Kent Design & Development Awards website
As a headline sponsor of the biannual Kent Design & Development Awards Maxim has created a website to raise awareness of the competition.
February, 2014 more
Time called on newspaper photographers
As one newspaper group announces it is phasing out photographers it's increasingly important you provide a good quality image with your press release. We offer some tips to get your picture past the editor
February, 2014 more
How to prepare for a media interview
Imagine you have an interview with a journalist that could have a positive impact on your business, or perhaps mitigate the damage of a negative story – how should you prepare? Kent PR agency Maxim provides some top tips.
January, 2014 more
How to handle criticism on social media sites
Many organisations are fearful of receiving negative comments on sites such as Twitter and Facebook. Rachel Knight, who advises clients on social media at Kent PR agency Maxim, provides tips on how to handle criticism online.
January, 2014 more
Top tips to become a PR agency's perfect client
Over the years I have been fortunate enough to have worked with some great organisations but what makes the perfect client?
January, 2014 more
With bloggers having an increasing influence over consumers and the general public, many brands are increasingly offering authors money to write a positive piece on behalf of a company, with the danger that it could break the Advertising Code.
December, 2013 more
Marketing was high on the list of topics for discussion at the second Digital in Kent conference. Out short film gives an overview of what we learnt.
October, 2013 more
A common sense guide to Twitter
Do you need a helping hand with Twitter? Here are a few helpful hints for businesses using the social network.
September, 2013 more
It looks like the nation’s ability to laugh at itself is on the decline, if the recent furore over the Marmite advert is anything to go by.
August, 2013 more
PR industry has own PR problem
Given that PR is all about developing and protecting reputations, why isn’t the industry bathed in glory? Andrew Metcalf, director at Kent PR agency Maxim, looks at the issues.
August, 2013 more
Daunting but exciting work experience
Student Kitty Evans-Smith describes her work experience at Kent PR agency Maxim.
August, 2013 more
James Eastcott, who has recently completed a degree at the University of Kent, shares his thoughts on his work experience at Maxim.
June, 2013 more
Timely challenge to influence Vatican
When Pope Benedict XVI surprised the world and resigned there was a rare opportunity for Roman Catholics seeking changes within the church to voice their opinions, spark debate and try to influence his successor. Find out how we helped.
May, 2013 more
A dozen gems from Digital in Kent
Rachel Knight shares her thoughts on some of the points that were made at Digital in Kent - a conference that covered SEO, PPC and social media.
April, 2013 more
My week with the wonderful Maxim team
Student Vita Vents spent a day a week with us over a couple of months, enabling her to gain a wider variety of experience than she would have in a single week. She shares her thoughts on her time at Maxim.
March, 2013 more
Findus fiasco is recipe for reputation damage
In the world of PR and crisis communications hindsight is a wonderful thing, especially when it comes to not falling at the first fence, as recently done by Findus.
March, 2013 more
Print versus online press coverage
Do you ever think about where your company news appears? Rachel Knight, Account Director at Maxim, considers the issues of print versus online.
February, 2013 more
Studying PR Vs working at Maxim
A second year public relations student at Leeds Metropolitan University shares her thoughts on how her studies compare to work experience at Maxim.
January, 2013 more
We have many years’ experience working with clients to promote their good news. However, companies also need to prepare for the prospect of an event which could damage their hard earned reputation. Here are 10 issues to consider when managing a crisis.
January, 2013 more
Social media and digital marketing are not yet delivering the perfect solution for building relationships with customers. But is it too easy to start blaming the messenger rather than the message?
January, 2013 more
The visit of a government Minister can be a priceless endorsement for a business and help to raise its profile - take a look at recent examples.
December, 2012 more
Appointing a PR and marketing agency: where do you start? The first, and most important thing to do is develop and agree a brief, which is realistic, deliverable and above all is consistent with your company’s broader business plan.
December, 2012 more
Increasing your editorial profile?
Successful media relations isn't just about the news value of the individual story, it's also to do with how you present the story.
November, 2012 more
Facebook - the search for those elusive likes
With one billion active users, nobody can deny that Facebook is a popular social network. But if you are the administrator of a company page, how do you encourage those users to visit and like it? Maxim’s Rachel Knight looks into advertising on the site.
October, 2012 more
Survey shines spotlight on news consumption
Nearly a quarter of people (23%) now get their first daily news electronically via a tablet or smartphone.
September, 2012 more
Appointing the agency is relatively easy, but the hard work’s only just begun. The challenge is how to translate news into column inches and tangible new business.
August, 2012 more
Emma Cole, 20, a student at the University of Reading, has spent two weeks at Maxim learning about the world of PR. Here she shares her thoughts on the experience.
August, 2012 more
Ten questions to ask your prospective PR agency
You’ve spent hours developing the brief, despatched it to a number of prospective agencies, read their proposals and shortlisted the lucky three, or four, for interview – but what questions should you ask them when you see the whites of their eyes?
June, 2012 more
Is the latest social media network of Pinterest?
Barely a month goes by without news of another social network that you simply ‘must’ join. Maxim’s Rachel Knight takes a look at the newest kid on the social media block - Pinterest.
March, 2012 more
PR and Press - are we really so different?
It's the perennial question asked of journalists who leave the 'sanctity' of the newsdesk to join a PR agency: Why have you sold your soul and turned to the ‘dark side’? With many of the team at Maxim being former journalists we’re very aware of the 'them and us' attitude.
February, 2012 more
'Off the record' - does it really work?
Many believe that verbally agreeing with a journalist that their comments will be ‘Off the record’ means they won’t be quoted, and therefore will be protected. However, that’s not the case in today’s 24/7 news world, and arguably never has been.
February, 2012 more
Crisis comms must have sound foundations
Excellent communication with customers, stakeholders and investors is central to good crisis management. But too often now, poor comms delivery is being used as a smokescreen to avoid addressing much more serious business issues.
October, 2011 more
It is often the case that in business, as in life, the seemingly little things you do can make all the difference. Those who foster good relations with their neighbours or go out of their way to engage with the public are often rewarded with a raised profile and reinforced reputation.
September, 2011 more
It has become obvious that the UK simply cannot deal with the amount of snow that has fallen recently. We look at how quickly a reputation can be damaged.
December, 2010 more
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